Shipping policy

Shipping Policy

Thank you for shopping with Ambivalent Apothecary. Please read our shipping policy carefully before placing your order.

Order Processing Time

Orders are processed within [PROCESSING TIME — e.g., 3-7 business days] after payment is confirmed. Orders placed on weekends or holidays will begin processing on the next business day. You will receive a confirmation email and tracking number when your order has shipped.

Domestic Shipping (United States)

We currently ship to addresses within the United States. Estimated delivery times after shipment are:

  • [STANDARD SHIPPING METHOD — e.g., Standard Ground]: [ESTIMATED DELIVERY WINDOW — e.g., 5–7 business days]
  • [EXPEDITED SHIPPING METHOD — e.g., Priority Mail]: [ESTIMATED DELIVERY WINDOW — e.g., 2–3 business days]

Delivery estimates are provided by the carrier and are not guaranteed. Ambivalent Apothecary is not responsible for carrier delays once a package has been handed off.

Shipping Rates

Shipping rates are calculated at checkout based on your order weight, dimensions, destination, and selected shipping method. The exact rate will be displayed before you complete your purchase.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package directly on the carrier's website. Please allow up to 24–48 hours for tracking information to update after you receive your confirmation email.

Address Changes

If you need to change your shipping address, please contact us as soon as possible at valnhill3@gmail.com.  We cannot guarantee changes can be made after an order has been processed or shipped. We are not responsible for packages delivered to an incorrect address provided at checkout.

Shipping Delays

We strive to fulfill orders promptly, but delays may occasionally occur due to high order volume, weather, carrier disruptions, or other circumstances outside our control. If your package is significantly delayed, please contact us and we will do our best to assist you.

Contact Us

If you have any questions about your shipment, please contact us through our contact page or email us directly at valnhill3@gmail.com. We aim to respond within 1–2 business days.